Support Plans

Redpoint Games offers premium and enterprise plans for studios who need enhanced support or guaranteed response times.

Standard

Included

  • With your purchase
  • Ask questions
  • Report issues
  • Request features
  • Private tickets
  • Early access programs
  • Remote desktop support
  • Single sign on for License Manager
  • Prioritized bug fixes
  • Prioritized features
  • Support for custom forks
  • Custom development
  • Channels: Discord
  • SLA: Best effort
Included with your purchase

Premium

$1200 / yr / seat

  • Minimum 5 seats
  • Ask questions
  • Report issues
  • Request features
  • Private tickets 1
  • Early access programs
  • Remote desktop support 2
  • Single sign on for License Manager
  • Prioritized bug fixes
  • Prioritized features
  • Support for custom forks
  • Custom development
  • Channels: Discord
  • SLA: Next business day
Contact us on Discord

Enterprise

Contact us

  • Ask questions
  • Report issues
  • Request features
  • Private tickets 1
  • Early access programs
  • Remote desktop support 2
  • Single sign on for License Manager
  • Prioritized bug fixes
  • Prioritized features 4
  • Support for custom forks 3
  • Custom development 4
  • Channels: As negotiated
  • SLA: As negotiated
Contact us

Support FAQ

Feature notes


We acknowledge the Traditional Owners of the land on which we are based. We pay our respects to their Elders past, present and emerging, and we extend that respect to all Aboriginal and Torres Strait Islander people today. Sovereignty was never ceded, and this always was and always will be Aboriginal Land.