Support Plans

Redpoint Games offers premium and enterprise plans for studios who need enhanced support or guaranteed response times.

Standard

Included

  • With your purchase
  • Ask questions
  • Report issues
  • Request features
  • Private tickets
  • Early access programs
  • Remote desktop support
  • Extended engine support
  • Prioritized bug fixes
  • Prioritized features
  • Channels: Discord
  • SLA: Best effort
Included with your purchase

🌟 Premium

$1200 / yr / seat

  • Minimum 5 seats
  • Ask questions
  • Report issues
  • Request features
  • Private tickets 1
  • Early access programs
  • Remote desktop support 2
  • Extended engine support 3
  • Prioritized bug fixes
  • Prioritized features 4
  • Channels: Discord
  • SLA: Next business day
Contact us to get started

🌟 Feature prioritization 3

Prioritize features that are essential for your game. On Premium support plans, you can request features in the issue tracker to be prioritized over the public roadmap.

Premium support plans include 16 hours of feature prioritization, per year. You can choose how to you want to allocate these hours to features in consultation with Redpoint Games. After the included hours, feature prioritization is billed at $200 USD per hour.

Support FAQ

Feature notes

Service level agreement


We acknowledge the Traditional Owners of the land on which we are based. We pay our respects to their Elders past, present and emerging, and we extend that respect to all Aboriginal and Torres Strait Islander people today. Sovereignty was never ceded, and this always was and always will be Aboriginal Land.